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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
B. Split Line Items in the same order before submitting the order and request an increase to order size limits
C. Ensure platform Events mode is enabled for Order Management
D. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

Question 2

Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A. Context Rules
B. Attribute Rules
C. Advance Rules
D. Compatibility Rules

Question 3

Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

A. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.
B. Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
C. Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
D. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.

Question 4

An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A. Contract Line Item
B. Service Account
C. Service Entitlement
D. Subscription

Question 5

UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A. Supported by digital commerce API
B. Migrating in/out from bundle offer
C. Service Continuity
D. History of subscription updates and traceability
E. Customer can choose their plan from all pricing books.

Solutions: