Get Real CIS-HAM Exam Dumps [Jun-2024] Practice Tests
Last CIS-HAM practice test reviews: Practice Test ServiceNow dumps
NEW QUESTION # 23
After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?
- A. The HI portal team automatically updates as new versions become available
- B. On your instance, filter on application updates, then click Update
- C. Run scheduled job, HAM Check for Updates, and request an update
- D. On your instance, filter on application updates, then request an update from HI
- E. Check the HI portal for updates and request an update
Answer: B
NEW QUESTION # 24
Which are valid hardware model lifecycle phases?
Choose 3 answers
- A. Pre-release
- B. End of Subscription
- C. Upgrade
- D. Beta
- E. General Availability
- F. End of Life
Answer: A,E,F
Explanation:
According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement. The valid hardware model lifecycle phases are:
* Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future.
* General Availability: The hardware model is available for purchase and supported by the manufacturer.
* End of Life: The hardware model is no longer available for purchase or supported by the manufacturer.
* Disposal: The hardware model is disposed of or recycled.
NEW QUESTION # 25
When creating a stock rule that replenishes from a vendor, what is a primary requirement for the warehouse stockroom? Choose 2 answers
- A. The stockroom manager must have a valid mobile phone
- B. The stockroom manager must have a valid time zone
- C. The stockroom must have an assigned manager
- D. The stockroom must have an assignment group
- E. The stockroom manager must have a valid email address
Answer: C,E
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a stockroom is a location where assets are stored and managed. A stockroom must have an assigned manager who is responsible for overseeing the stockroom operations and inventory. The stockroom manager must have a valid email address to receive notifications and alerts related to the stockroom, such as low stock levels, stock transfers, and stock orders.
The other options are not primary requirements for the warehouse stockroom. The stockroom does not need to have an assignment group, a valid time zone, or a valid mobile phone.
NEW QUESTION # 26
You may adjust a contract when it is in which of the following states? (Choose two.)
- A. Expired
- B. Canceled
- C. Extended
- D. Renewed
- E. Active
Answer: A,E
NEW QUESTION # 27
Which of the following are components of the asset request structure? (Choose three.)
- A. Stock order tasks
- B. Transfer orders
- C. Purchase orders
- D. Catalog tasks
- E. Procurement orders
Answer: A,C,D
Explanation:
The asset request structure is a hierarchical model that defines the relationships between different types of requests and tasks for hardware assets1.
The asset request structure consists of the following components1:
Asset requests: These are the top-level records that capture the business need for hardware assets. They can be created manually or automatically from service catalog requests or demand management requests1.
Purchase orders: These are the records that capture the details of the vendor contracts for procuring hardware assets. They can be created manually or automatically from asset requests or procurement orders1.
Stock order tasks: These are the tasks that track the fulfillment of asset requests from stockrooms. They can be created manually or automatically from asset requests or purchase orders1.
Catalog tasks: These are the tasks that track the delivery and installation of hardware assets to the end users. They can be created manually or automatically from asset requests, purchase orders, or stock order tasks1.
Transfer orders: These are the records that track the movement of hardware assets between stockrooms. They can be created manually or automatically from asset requests, purchase orders, or stock order tasks1.
Therefore, the components of the asset request structure that are also options in the question are C. Stock order tasks, D. Purchase orders, and E. Catalog tasks. References:
1: Asset Request Structure
NEW QUESTION # 28
A component is considered an IT asset when you want to: (Choose three.)
- A. Manage its procurement
- B. Track its operational information
- C. Know its relationships to a business service
- D. Track its incurred costs
- E. Manage its maintenance contracts
Answer: B,C,E
Explanation:
* A component is considered an IT asset when you want to perform hardware asset management (HAM) activities on it1.
* HAM is a subset of IT asset management (ITAM) that focuses on the physical components of IT systems2.
* HAM helps you to manage the entire lifecycle of your hardware assets, from planning and acquisition to retirement and disposal1.
* Some of the HAM activities that require a component to be an IT asset are:
* Manage its procurement: This involves creating and fulfilling asset requests, purchase orders, and stock order tasks for the component1.
* Track its incurred costs: This involves tracking the financial information of the component, such as cost, depreciation, budget, and chargeback1.
* Manage its maintenance contracts: This involves managing the vendor, warranty, and contract details of the component, as well as the return merchandise authorization (RMA) processes for products to be returned, replaced, or repaired1.
* Therefore, the options that are also HAM activities are A. Manage its procurement, D. Track its incurred costs, and E. Manage its maintenance contracts.
* The other options that are not HAM activities are:
* Know its relationships to a business service: This involves mapping the component to other components and services in the configuration management database (CMDB)2. This is a configuration management (CM) activity, not a HAM activity.
* Track its operational information: This involves tracking the current status, location, owner, and other attributes of the component that reflect its operational state2. This is also a CM activity, not a HAM activity. References:
* 1: Hardware Asset Management
* 2: What is Hardware Asset Management?
NEW QUESTION # 29
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
- A. Procedures
- B. Actions
- C. Scripts
- D. Processes
- E. Flows
Answer: E
Explanation:
Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is the flow12.
A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.
A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.
A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.
A flow can be activated or deactivated, versioned, and published to make it available for use12.
A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12. References:
Flow Designer
Service Catalog Request Fulfillment
NEW QUESTION # 30
A given collection of methodologies, assets, and templates within Now Create is referred to as what?
- A. Now Create pack
- B. Asset pack
- C. Methodology pack
- D. Success pack
- E. Project pack
Answer: D
Explanation:
Now Create is a solution that provides step-by-step delivery guidance based on real-world experiences and proven leading practices, to perform digital transformations using ServiceNow products12.
A success pack is a collection of processes and assets that, when executed by qualified ServiceNow practitioners, will deliver successful outcomes for your project13.
A process is a set of tasks that guides you through the implementation or upgrade of a ServiceNow product or feature1.
An asset is an input to the methodology and can be product specific leading practice detailed instructions related to the success pack or other product agnostic project templates and accelerators1.
A success pack can be exported into ServiceNow SPM (and other project execution tools) to accelerate project start-up and provide easy links back to Now Create throughout the project execution1.
The other options are not correct terms used in Now Create. There is no such thing as a Now Create pack, a project pack, a methodology pack, or an asset pack.
Reference:
1: ServiceNow Create - Now Create
2: Project Methodology - Customer Success - ServiceNow
3: Now Create: Faster implementations, better outcomes - ServiceNow
NEW QUESTION # 31
Which features are part of the ServiceNow Mobile App? (Choose two.)
- A. Provides users visibility to their disposed consumables
- B. Enables reclamation of mobile devices
- C. Provides end users visibility to their assigned hardware
- D. Enables end users to log incidents for their assigned assets
Answer: C,D
Explanation:
The ServiceNow Mobile App is a native app that enables users to access various ServiceNow features and functions from their mobile devices12.
One of the features of the ServiceNow Mobile App is to provide end users visibility to their assigned hardware. This means that end users can view and report issues around their assets, such as laptops, tablets, or phones, from the app34.
Another feature of the ServiceNow Mobile App is to enable end users to log incidents for their assigned assets. This means that end users can create and update incidents related to their assets, such as hardware failures, software errors, or network problems, from the app34.
The other options are not features of the ServiceNow Mobile App. The app does not enable reclamation of mobile devices, which is a process of recovering and reusing devices that are no longer needed or used. The app also does not provide users visibility to their disposed consumables, which are items that are used up or depleted over time, such as toner cartridges, batteries, or paper.
Reference:
1: ServiceNow Product Documentation: ServiceNow Mobile Apps
2: ServiceNow Product Page: Now Mobile - Now Platform
3: ServiceNow Product Documentation: Now Mobile App
4: ServiceNow Product Documentation: Mobile Agent App
[5]: ServiceNow Product Documentation: Reclamation
[6]: ServiceNow Product Documentation: Consumables
NEW QUESTION # 32
To access the full spectrum of asset management functionality, which inactive plugins should be installed?
(Choose five.)
- A. Cost Management
- B. Procurement
- C. Managed Documents
- D. Discovery
- E. Data Certification
- F. Service Mapping
- G. Hardware Asset Management
Answer: A,B,D,F,G
Explanation:
Explanation
To access the full spectrum of asset management functionality, you need to install the following plugins12:
Discovery: This plugin enables you to automatically discover and populate the CMDB with hardware and software assets1.
Cost Management: This plugin enables you to track and analyze the costs of your assets and services1.
Procurement: This plugin enables you to manage the purchasing and delivery of goods and services1.
Hardware Asset Management: This plugin enables you to manage the lifecycle of your hardware assets, from request to disposal1.
Service Mapping: This plugin enables you to map the dependencies between your assets and services1.
These plugins are inactive by default and require activation by a system administrator1.
Therefore, the correct answer is A. Discovery, B. Cost Management, C. Procurement, D. Hardware Asset Management, and F. Service Mapping, as these are the plugins that provide the full spectrum of asset management functionality.
References: 1: Hardware Asset Management - ServiceNow 2: Hardware Asset Management - Product Documentation: Tokyo - ServiceNow
NEW QUESTION # 33
When working in conjunction with a Field Service Management (FSM) change task, what feature removes the need to manually update the asset record associated to the task?
- A. On-demand job
- B. CI update flow
- C. Asset task
- D. Scheduled job
- E. Asset inventory
Answer: C
Explanation:
Explanation
A field service management (FSM) change task is a task that is created from a change request and assigned to a field service agent to perform work on a configuration item (CI) or an asset1.
An asset task is a task that is created from an asset record and linked to an FSM change task to track the work done on the asset2.
When an asset task is completed, the asset record associated to the task is automatically updated with the latest information, such as location, status, assignment group, assigned to, and so on2.
This feature removes the need to manually update the asset record after completing the FSM change task, saving time and ensuring accuracy2.
References: 1: Create a change task for field service 2: Asset tasks
NEW QUESTION # 34
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
- A. Personas control access to features in the product
- B. Personas represent types of users of the product
- C. Roles control access to features in the product
- D. A user may have multiple roles and personas
- E. A user may have multiple roles, but a single persona
- F. Roles represent types of users of the product
Answer: B,C,D,E
Explanation:
According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
* ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
* ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.
Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. References:
1: ITAM personas 2: ITAM roles
NEW QUESTION # 35
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
- A. Check for the Hardware Asset Dashboard module in the application navigator
- B. Check for the Hardware Assets module in the application navigator
- C. Check for the Hardware Asset Management application in the application navigator
- D. Check for the Asset application in the application navigator
Answer: A
Explanation:
* According to the Hardware Asset Management documentation, the Hardware Asset Management (HAM) plugin is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets.
* To activate the HAM plugin, you need to request it from the HI Customer Service System1.
* Once the HAM plugin is activated, you can access the Hardware Asset Management application from the application navigator in the ServiceNow platform2.
* The Hardware Asset Management application contains several modules, such as Hardware Assets, Hardware Asset Dashboard, Hardware Normalization, and Asset Lifecycle Automation2.
* Therefore, the correct answer is option D, check for the Hardware Asset Management application in the application navigator, as it indicates that the HAM plugin is installed on your instance. References:
* Hardware Asset Management documentation
* Hardware Asset Management - Product Documentation: Tokyo - ServiceNow
NEW QUESTION # 36
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)
- A. Delivery
- B. Spare parts
- C. Storage
- D. Lease
- E. Maintenance
Answer: B,D,E
Explanation:
According to the ServiceNow Hardware Asset Management overview document1, the total cost of ownership (TCO) of an asset is the sum of all direct and indirect costs incurred throughout its lifecycle, from acquisition to disposal1.
The original costs are the costs involved in purchasing an asset and putting it into use, such as lease, delivery, and spare parts12.
Lease is the cost of renting or leasing an asset from a vendor or a third party for a fixed period of time12. Lease costs can vary depending on the terms and conditions of the contract, such as duration, frequency, and interest rate2.
Delivery is the cost of transporting or shipping an asset from the vendor or the warehouse to the end user or the location where it will be used12. Delivery costs can include fees, taxes, customs, and insurance2.
Spare parts are the cost of purchasing or stocking additional or replacement parts for an asset in case of failure, damage, or wear and tear12. Spare parts costs can depend on the availability, quality, and compatibility of the parts2.
The other options are not original costs, but rather ongoing or disposal costs. Maintenance is the cost of repairing, servicing, or upgrading an asset to keep it in good working condition12. Storage is the cost of storing an asset that is not in use or waiting for disposal12.
Reference:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Asset Management - ServiceNow - Now Support
NEW QUESTION # 37
Which of the following are functions of the model category? (Choose two.)
- A. Model categories group related assets in the Service Catalog
- B. Model categories group consumables in the Product Catalog
- C. Model categories determine when to create assets from configuration items (Cls)
- D. Model categories provide the link between procurement management and asset management
- E. Model categories provide the link between configuration management and asset management
Answer: C,E
Explanation:
* A model category is a classification of models that defines how they are managed in the system1. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.
* Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management1.
* Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.
* Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1. Other model categories, such as Consumable, require manual creation of assets from the product catalog1.
* Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1. This enables better visibility, control, and alignment of IT assets and services1.
References:
* 1: ServiceNow Product Documentation: Model Category
* 2: ServiceNow Product Documentation: Configuration Management
* 3: ServiceNow Product Documentation: Asset Management
NEW QUESTION # 38
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