6211 Dumps PDF - 6211 Real Exam Questions Answers
Get Started: 6211 Exam [2022] Dumps Avaya PDF Questions
NEW QUESTION 15
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)
- A. The Outbound Message Handler
- B. Open Queue Engine
- C. The Inbound Mail Handler
- D. The External Message Handler
- E. The Rules Engine
- F. The Inbound Message Handler
Answer: B,E,F
NEW QUESTION 16
When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)
- A. Primary
- B. Secondary
- C. MultimediaFlow
- D. ContactFlow
Answer: C,D
NEW QUESTION 17
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)
- A. specific characters, words or phrases In the Email message (keywords)
- B. who the Email was sent from (sender groups)
- C. what priority the Email was sent with (priority groups)
- D. when the Email was received (office hours)
- E. the Skillset the [mail was sent to (skillset groups)
Answer: A,B,D
NEW QUESTION 18
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?
- A. VI_
- B. SM_
- C. WC_
- D. PO_
Answer: B
NEW QUESTION 19
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?
- A.
- B. CCMS
- C. CCT
- D. CMA
Answer: A
NEW QUESTION 20
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?
- A. Contact Center Manager Administration (CCMA)
- B. Contact Center Manager Server (CCMS)
- C. Contact Center Multimedia (CCMM)
- D. License Manager
Answer: C
NEW QUESTION 21
Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
- A. Avaya Agent Desktop (AAD)
- B. Contact Center Manager Server (CCMS)
- C. Contact Center Multimedia (CCMM)
- D. contact Center Manager Administration (CCMA)
Answer: C
NEW QUESTION 22
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?
- A. the assignment of an open queue for each email skillset
- B. the assignment of a script for each email skillset
- C. the assignment of a route point for each email skillset
- D. the assignment of a vector for each email skillset
Answer: C
NEW QUESTION 23
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop extemally on the use's browser
- B. Launch the screen pop externally in the agent's Conferencing software
- C. Launch the screen pop Internally in the tab of the Agent Desktop
- D. Launch the screen pop Internally in the initial screen of the Agent Desktop
Answer: A
NEW QUESTION 24
Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?
- A. CCTAPI
- B. SIP Connector
- C. Contact Management Framework (CMF)
- D. CCT Client Applications
Answer: C
NEW QUESTION 25
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
- A. Making phone calls
- B. Transferring phone calls
- C. Testing CTI connections
- D. Testing SIP connections
Answer: A,C
NEW QUESTION 26
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database.
Which component, Installed on Contact Center Multimedia (CCMM), connects to the Email server at regular Intervals to access configured mailboxes?
- A. the Multimedia Administrator
- B. the Outbound Campaign Management Tool
- C. the Multimedia Database
- D. the Email Manager
Answer: D
NEW QUESTION 27
Where Is the administration of outbound campaigns and management of dialing lists performed?
- A. Contact Center Multimedia Server
- B. Avaya Aura Media Server
- C. Avaya Aura Contact Center
- D. Avaya Proactive Outreach Manager
Answer: A
NEW QUESTION 28
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
- A. the Outbound Campaign Management Tool
- B. the Outbound Message Handler
- C. the Rules Engine
- D. the Inbound Message Handler
Answer: B
NEW QUESTION 29
You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?
- A. High Availability
- B. RefClient
- C. Data export utility
- D. Database Maintenance utility
Answer: D
NEW QUESTION 30
Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
- A. Session Initiation Protocol
- B. Avaya Agent Desktop
- C. Contact Center Manager Server
- D. Contact Center Manager Administration
Answer: B
NEW QUESTION 31
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
- A. To record the state of an outbound call
- B. To answer an outbound call
- C. To end the outbound call
- D. To record the dialing of an outbound call
Answer: A
NEW QUESTION 32
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
- A. Getting workitem status
- B. Copy the calling number from the workitem
- C. Transferring the call
- D. Accessing the address book
Answer: D
NEW QUESTION 33
Which component is used to add servers in Contact Center Manager Administration (CCMA)?
- A. Contact Center Management
- B. Multimedia
- C. Access and Partition Management
- D. Configuration
Answer: D
NEW QUESTION 34
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
- A. Maximum Open Duration
- B. Logoff Terminal State
- C. Hot Desking
- D. New Contact Presentation
Answer: D
NEW QUESTION 35
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