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NEW QUESTION 69
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
- A. The Work Order Line Item associated with the completed Work Order
- B. The Product Request Line Item associated with the Product
- C. The Product Item Transactions Related List on the Product Item
- D. The Products Consumed section on the Work Order
Answer: D
NEW QUESTION 70
Dispatchers at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training.
What should a Consultant implement to accomplish this requirement?
- A. Define Skills, Set up Skill Requirements, and Set up Resource Skills
- B. Set up Skill Requirements, Define Work Types, Set up Routing Rules
- C. Set up Service Locations, Set up Location Skills, Define Work Types
- D. Define Work Types, Define Work Order Status, Set up Resource Skills
Answer: A
NEW QUESTION 71
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
- A. Create CSS in the Dispatcher's Console.
- B. Configure Field Sets on the Service Appointment.
- C. Use Lookup Fields.
- D. Add Fields on the Page Layout.
Answer: B
NEW QUESTION 72
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?
- A. Create Work Order Line Items with Products.
- B. Create Account-wide Discounts.
- C. AppCreate Products and Price Book Entries.
- D. Apply Promotion to the Work Order.
- E. Apply Price Book to the Work Order.
Answer: A,C,E
NEW QUESTION 73
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
- A. Create operating hours for the Optimization Engine.
- B. Create operating hours for the Service Resource.
- C. Create operating hours for the Service Appointment.
- D. Create operating hours for the Service Territory.
Answer: B,D
NEW QUESTION 74
which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers
- A. Assigned resource
- B. Break duration
- C. Homebase travel
- D. Resource skill level
Answer: A,B
NEW QUESTION 75
Universal Containers has installed base equipment that requires specific expertise to install or decommission.
Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?
- A. Skill Requirements and Entitlements
- B. Milestones and Service Appointments
- C. Validation Rules and Work Types
- D. Work Types and Skill Requirements
Answer: C
NEW QUESTION 76
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Review existing contracts for obsolete provisions and requirements.
- B. Launch a feedback survey to their install base and follow up on results.
- C. Establish a Preventative Maintenance program for their install base.
- D. Integrate IoT data from their install base to detect asset issues.
Answer: C
NEW QUESTION 77
A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day.
How should the dispatcher update the service appointments?
- A. Create a report to identify service appointments in the area and notify service resources.
- B. Create a map polygon of the affected area to select service appointments for rescheduling.
- C. Push reschedule notifications to service resources using the field service lightning mobile app.
- D. Configure a new scheduling policy to change service appointments.
Answer: B
NEW QUESTION 78
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?
- A. Manually flag Service Appointments as "In Jeopardy" due to weather.
- B. Configure Emergency Policy and use the Emergency Wizard.
- C. Configure a new Service Level for immediate assignment.
- D. Postpone all lower-priority jobs and extend Due Dates.
Answer: B
NEW QUESTION 79
Which three objects are associated with the work type?
Choose 3 answers
- A. Article
- B. Service appointment
- C. Resource
- D. Products
- E. Skills
Answer: A,D,E
NEW QUESTION 80
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Salesforce1
- B. Salesforce Mobile
- C. Field Service mobile app
- D. Salesforce Touch
Answer: A
NEW QUESTION 81
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. When Service Resources are available for work
- B. The Time Slots for Appointment Booking
- C. TheDue Date of the Service Appointment
- D. The Maintenance Plan for the Account
Answer: A,B
NEW QUESTION 82
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Work Orders per Shift.
- B. Reduced Overtime per Work Order.
- C. Reduced Travel Time per Work Order.
- D. Reduced Absences per Employee.
Answer: B,C
NEW QUESTION 83
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?
- A. Add a lightning component to work orders.
- B. Enable knowledge on work orders.
- C. Enable path for work orders.
- D. Add compact layouts to work orders.
Answer: B
NEW QUESTION 84
Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?
- A. Create a Work Type and Work Order for each Asset being serviced.
- B. Create a Work Order and Work Order Line Item for each Asset being serviced.
- C. Create a Work Type to automatically create relevant line items for each Asset.
- D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
Answer: B
NEW QUESTION 85
Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks?
- A. Create a product item and enter a serial number in related list
- B. Create a product item with all the serial numbers in the noted section
- C. Create a product item and enter technician lock quantity
- D. Create a product item for each door lock utilizing standard field
Answer: D
NEW QUESTION 86
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
- A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete". - B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled." - C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed" - D. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
Answer: A
NEW QUESTION 87
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