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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.
Which types of outcomes should result from a Consequence Scanning workshop"?

A. Issues to act on, influence, or monitor
B. Issues to stop, start, or continue
C. Issues to accept, object., or withhold

Question 2

Cloud Kicks (CK) has developed a successful commerce solution for its customers in the health space o creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns.
What should a strategy designer suggest that would provide a focus on AI concerns?

A. Create a focus group among internal stakeholders to advocate consideration of bias.
B. Evaluate multiple AI vendors with commerce solutions that must be ethical.
C. Publish a publicly accessible set of ethical principles and guides

Question 3

Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?

A. Solve for one, extend to many through a persona spectrum.
B. Use Jobs to Be Done to increase empathy with the audience.
C. Hold focus groups with traditionally underrepresented participants.

Question 4

A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?

A. Journey mapping
B. Prototyping
C. Ideation

Question 5

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?

A. How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.
B. As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
C. Unify platforms and centralize support operations to save customers time and reduce business costs.

Solutions: