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Microsoft AB-210 Exam Syllabus Topics:

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. A sales administrator evaluates AI recommendations after several months and notices increasing prediction accuracy. What most likely contributed to this improvement?

A) Fewer CRM users
B) More security roles
C) Increased storage capacity
D) More historical business outcomes

2. A seller asks Copilot to prepare for an upcoming customer meeting. The customer has multiple open opportunities, recent emails, and support cases. What should Copilot primarily generate?

A) A meeting preparation summary
B) A duplicate account report
C) A commission calculation
D) A forecast approval request

3. A sales administrator wants AI predictions to improve over time as additional closed opportunities become available. Which statement accurately describes predictive models in Dynamics 365 Sales?

A) Predictions depend only on manually assigned scores.
B) Models require external AI services for every prediction.
C) Models learn from historical organizational sales data.
D) Models never change after deployment.

4. You configure Dynamics 365 Sales for a company.
Sales managers require sellers to use a structured lead qualification process before converting leads to opportunities.
You need to ensure sellers use a structured lead qualification process.
What should you configure?

A) Lead activity timeline
B) Predictive lead scoring
C) Lead assignment rules
D) Business process flow
E) Sales accelerator

5. A company implements Dynamics 365 Sales.
The company has the following requirements:
- Employees must have quarterly goals. The goals must calculate all
deals won by quarter for each goal.
- Managers must be able to look at the goals and calculations at any
time.
The solution must use goal features WITHOUT customization.
You need to create the calculation.
What should you configure?

A) Rollup table
B) Drill-down table
C) Goal metric
D) Rollup query

Solutions: