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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question

A) Assign tickets to the last processor
B) Manage business tasks for employee support
C) Disable the profanity check for outbound responses
D) Create or delete custom channels

2. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Invoicing method
B) Coverage indicator
C) Scheduling relevant
D) Processing type

3. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Fine-tuning activities
B) Scoping option
C) Code list restriction
D) Workflow rule

4. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.

A) Mush-ups
B) Page layouts
C) Language adaption
D) Code list restrictions

5. Which of the following tools in SAP Cloud for Customer can you use to assign a work item to a service technician?

A) Visit planner
B) Resource Scheduler
C) Resource Planner
D) Multiresource Scheduling

Solutions: