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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems28%- Mobile operating systems
  • 1. Android and iOS configuration
    • 2. App installation and security settings
      • 3. Mobile device management
        - Windows installation, configuration, and management
        • 1. Device drivers and system updates
          • 2. File systems, partitions, and storage management
            • 3. Windows 10/11 features and settings
              • 4. Command-line tools and scripting
                - macOS, Linux, and Chrome OS basics
                • 1. Command-line operations
                  • 2. Installation and navigation
                    • 3. System configuration and maintenance
                      Topic 2: Operational Procedures21%- IT service management
                      • 1. Backup and recovery processes
                        • 2. Disaster recovery planning
                          • 3. Documentation and change management
                            - Communication and professionalism
                            • 1. SLA management
                              • 2. Customer service techniques
                                • 3. Incident reporting
                                  - Safety and compliance
                                  • 1. Workplace safety procedures
                                    • 2. Environmental controls
                                      • 3. Privacy and regulatory compliance
                                        Topic 3: Security28%- Security fundamentals
                                        • 1. Permissions and access control
                                          • 2. Zero Trust concepts
                                            • 3. Authentication and authorization
                                              - Network and application security
                                              • 1. Encryption technologies
                                                • 2. Firewalls and security appliances
                                                  • 3. Wireless security protocols
                                                    - Threats and mitigation
                                                    • 1. Data protection and disposal
                                                      • 2. Malware types and removal
                                                        • 3. Social engineering prevention
                                                          Topic 4: Software Troubleshooting23%- Mobile device troubleshooting
                                                          • 1. App and OS update failures
                                                            • 2. Connectivity and synchronization issues
                                                              • 3. Performance and battery problems
                                                                - Operating system issues
                                                                • 1. System crashes and performance issues
                                                                  • 2. Boot errors and startup problems
                                                                    • 3. Update and driver failures
                                                                      - Application and security troubleshooting
                                                                      • 1. Installation and compatibility problems
                                                                        • 2. Application crashes and errors
                                                                          • 3. Security-related issues and fixes

                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions:

                                                                            A user cannot upload files to corporate servers from their mobile device when outside the office, but uploads work fine in-office. What should a technician do to determine the root cause?

                                                                            • A. Check the data usage limit
                                                                            • B. Enable airplane mode
                                                                            • C. Enable Bluetooth connectivity
                                                                            • D. Verify the last device reboot
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A  🗳️

                                                                            Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

                                                                            After using a third-party disk optimization software package, a technician restarts a laptop and receives the message " No operating system found. " The technician verifies that the BIOS properly recognizes the SSD.
                                                                            Which of the following should the technician do next?

                                                                            • A. Boot from installation media and repair the MBR
                                                                            • B. Replace the CMOS battery
                                                                            • C. Update BitLocker settings in the BIOS
                                                                            • D. Isolate the system from the corporate network
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A  🗳️

                                                                            Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

                                                                            A systems administrator logs in to a developer ' s machine to update the system and notices a performance issue. To troubleshoot the issue, the administrator attempts to open Task Manager multiple times, but it does not open. Which of the following is most likely the cause of this issue?

                                                                            • A. Windows Update Service is set to manual.
                                                                            • B. The operating system has a malware infection.
                                                                            • C. A software development application is running.
                                                                            • D. A pagefile was moved to the D:\ drive.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B  🗳️

                                                                            Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

                                                                            An administrator is creating user accounts for a new vendor contract. The contract states that the users can work only during certain times. Which of the following should the administrator implement to comply with this requirement?

                                                                            • A. Account login restrictions set to the specified hours
                                                                            • B. Timeout policies by GPO user objects
                                                                            • C. Expirations on the contractors ' accounts
                                                                            • D. Alerts on authentication attempts outside of SLA requirements
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A  🗳️

                                                                            Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

                                                                            A technician needs to configure settings for password complexity and failed log-in attempts before a user is locked out. These settings cannot be changed by standard users. Which of the following MMC snap-ins should the technician use?

                                                                            • A. perfmon
                                                                            • B. gpedit
                                                                            • C. taskschd
                                                                            • D. lusrmgr
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B  🗳️

                                                                            Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

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