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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

Question 1

According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A. Lay the product on its side so it will not fall over.
B. Gather all necessary tools and perform all preliminary steps.
C. Order all available service parts for the appropriate configuration of the product.
D. Disconnect and reconnect all internal cables.
E. Discharge the CRT and establish an ongoing ground.

Question 2

A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?

A. Ethernet cable
B. Coaxial cable
C. Mac mini
D. TCP/IP

Question 3

You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE

A. Start up the computer in Target Disk Mode to test the internal hard drive.
B. Run all Apple Service Diagnostic tests for the Power Mac G5.
C. Verify that the original symptom is resolved.
D. Verify that no new symptoms have occurred.
E. Leave the computer on overnight.
F. Run Apple Service Diagnostic video tests for the Power Mac G5.

Question 4

Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac Pro?

A. Apple Hardware Test
B. Apple Service Diagnostic
C. Mac Test Pro
D. Tech Tool Deluxe

Question 5

Examine the exhibit. Notice the lack of IP address information for built-in Ethernet. What is the most likely cause of this condition?

A. No active Ethernet link.
B. AppleTalk is active.
C. No DHCP server available.
D. Incorrect DNS entry.

Solutions: