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Apple Desktop Service Certification Sample Questions:

1. Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT FOUR

A) Handle all ESD-sensitive boards by the connectors, not the edges.
B) Use static-shielding storage bags for ESD-sensitive components.
C) Always place ESD-sensitive components on metal surfaces.
D) Ground yourself and the equipment you are working on.
E) Do not touch anyone who is working on ESD-sensitive components.
F) Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.

2. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A) Unlock all drive module bays.
B) Remove all drive modules from the Xserve.
C) Press the System Identifier button.
D) Remove the Xserve from its rack.

3. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A) Unplug the computer immediately.
B) Use a patch kit to re-seal the leak.
C) Drain and refill the liquid cooling system.
D) Let the computer run overnight to evaporate any spilled liquid.

4. A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?

A) The AirPort Express Base Station is not compatible with the Mac mini.
B) The AirPort Express Base Station is too far away.
C) The Mac mini must be upgraded to Mac OS X v10.4.7 first.
D) AirPort reception is affected by the display on top of the Mac mini.

5. Where is the BEST place to look for information regarding special take-apart tools for an Apple product?

A) User's manual
B) Discussions
C) Service News
D) Service manual

Solutions: