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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

An Administrator at a government agency has created a new version of their "Business Re- Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re-Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?

A. The new Action Plan Template has not been activated
B. The Inspection Type has not been updated with the new Action Plan Template.
C. The Inspection Type must also be cloned to create a new version for users to select.
D. The new Action Plan Template has the same name as the previous template.

Question 2

Bohavhan has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes.
Bohavhan is looking for advice on providing up- to- date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?

A. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
B. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
C. Implement Salesforce Knowledge, and publish articles to the Bohavhan public website CMS via outbound API calls.
D. Implement Salesforce Knowledge, and publish articles to the Bohavhan public website via Lightning Out.

Question 3

A county uses Public Sector Solutions to manage business licenses. Some license types require an inspection before issuance, while others do not. Administrators want to control this behavior without modifying automation whenever new license types are introduced. Which approach is best?

A. Create separate Flows for every license type
B. Hard-code every license type in Apex
C. Store inspection requirements in configurable metadata or business configuration that Flow evaluates
D. Require staff to manually determine whether inspections are necessary

Question 4

The City of Snaxboro has several License and Permit forms that are long and complex.
Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?

A. Review the application forms and find logical points in the process that can be broken into shorter steps.
B. Create a PDF form and integrate it with the Public Sector Solutions application intake form process
C. Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
D. Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
E. Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

Question 5

A licensing office wants applications to be reviewed by specialists based on the license category selected by the applicant. The assignment rules may change several times each year as organizational responsibilities evolve. Which solution provides the greatest flexibility?

A. Hard-code assignment logic in Apex
B. Require administrators to manually reassign every application
C. Create a separate Salesforce org for each license category
D. Use Flow with configurable decision logic and queues

Solutions: