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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) can be refreshed to always show current information.
B) can be animated like a Power Point presentation.
C) will be translated to the National Language.
D) can be personalized.

2. What is the best reason for quality written technical communication?

A) Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.
B) Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.
C) To ensure our customers can understand what has been written.
D) To ensure our clients can read and understand emails.

3. Premium Support offerings are services that provide:

A) additional and specialized support on Middleware products.
B) specialized support on Operating Systems or Middleware products
C) additional and specialized support on Operating Systems.
D) additional and specialized support on Operating Systems or Middleware products.

4. Refer to the Exhibit.
In CallCenter.the VM ID and node fields are set on the options notebook registration tab.
What is the purpose of these fields?
They are used for:

A) RETAIN Notify to send Problem Management Report (PMR) notification.
B) CallCenter to authenticate at the login time.
C) an email address to send notification when password is locked.
D) notification to the resolution team on critsit PMRs

5. What is the total time aOneTeam Severity 3 Problem Management Record (PMR) should be worked before passing to the BackEnd?

A) 3 business days
B) 1 hour
C) 5 business days
D) 4 hours

Solutions: