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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which method should be used to maximize team member participation in a global meeting?

A) A Delphi-like sequence of notes via carrier mail to encourage dialog between members
B) Alpha-direct technologies to maintain communication links
C) Online using computer technologies and/or phone communication
D) Unilateral electronic messaging to facilitate communication

2. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Virtual teams
B) Self-managed teams
C) Problem-solving teams
D) Production teams

3. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Compromising
B) Problem solving
C) Devil's advocate
D) Smoothing

4. A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?

A) Interpersonal skills
B) Authoritarian personality
C) Intellectual coherence
D) Propensity for social loafing

5. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Give individual rewards rather than group rewards
B) Establish more rigid role definition for group members
C) Give group rewards rather than individual rewards
D) Have the group avoid competition with other groups

Solutions: