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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question 1

You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?

A. Target audience, objective and delivery method
B. Objective, channel setup recommendations and target audience
C. Target audience, channel setup recommendations and delivery method
D. Objective, channel setup recommendations and delivery method

Question 2

During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?

A. The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
B. The marketing team will require its own Slack support process.
C. The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
D. Org-wide channels cannot be adopted across the company.

Question 3

During discovery you learn that your client's vision for success is to make employees feel more connected with their peers, and to improve connectivity among global and remote employees. They also want to limit noise and distraction for users in their primary workspace.
What type of workspace would best meet their needs?

A. External
B. Global
C. Social
D. Secondary

Question 4

During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A. Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
B. Do not allow threading in any announcement channels.
C. Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
D. Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.

Question 5

During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A. Two workspaces - a general global workspace and an external workspace
B. One global workspace for all collaboration
C. Two workspaces - a general global workspace and a social workspace
D. Three workspaces - a general global workspace, an external workspace and a social workspace

Solutions: