Exam Name: Salesforce Certified B2C Solution Architect
Certification Provider: Salesforce
Corresponding Certification: Salesforce Architect
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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Functional Capabilities and Business Value | 7% | - Evaluate product features and business outcomes - Recommend suitable Salesforce products for business processes - Map customer journeys to B2C solutions |
| Topic 2: Discovery and Customer Success | 27% | - Facilitate customer engagement and requirements gathering - Validate architecture, systems of record, and risks - Define success criteria and implementation roadmap |
| Topic 3: Data Models and Management | 25% | - Plan data integration, synchronization, and governance - Manage data quality, migration, and lifecycle - Define data models and relationships across systems |
| Topic 4: Architecture Design | 18% | - Illustrate interactions between Salesforce clouds and third-party systems - Address security, compliance, and data residency requirements - Design multi-cloud solution architecture |
| Topic 5: Integration Strategy | 23% | - Design secure, scalable, and high-performance integrations - Evaluate tools, middleware, and custom development needs - Select integration patterns and APIs |
Salesforce Certified B2C Solution Architect Sample Questions:
A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations.
They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.
Which three options can a Solution Architect recommend to increase security for their existing users?
Choose 3 answers
- A. Add a login flow that defines the scope of user access authorized by authentication providers.
- B. Implement high-assurance requirements for Experience Cloud profiles.
- C. Develop login flows to change the user's session security level to initiate third-party identity verification.
- D. Maintain GAuth tokens for existing Experience Cloud profiles.
- E. Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.
Correct Answer: A,B,C 🗳️
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Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
Choose 1 answers
- A. Run a Journey Mapping Workshop to understand the users' interactions with the system
- B. Speak with a Legal Expert in regards to HIPPA and PHI Data
- C. Does the team need front-end development capabilities?
- D. Run a Consequence Scanning Workshop to understand the impact of the work
- E. Run a Requirements Gathering Workshop to start creating the build requirements
Correct Answer: D 🗳️
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Refer to the exhibit.
A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers
- A. Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.
- B. The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.
- C. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.
- D. Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.
- E. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
Correct Answer: A,B,C 🗳️
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Northern Trail Outfitters (NTO) is beginning an implementation of B2C Commerce, Service Cloud, and Marketing Cloud from legacy applications. NTO's Data Management team is working on a data migration strategy and has to consider the complexity of the systems involved.
What should Marketing Cloud be the single source of truth of in this multi-cloud scenario'5
- A. Customer product affinity
- B. Customer journey flow
- C. Individuals attributes such as name, address, birthday, and email
- D. Order history
Correct Answer: B 🗳️
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A university has several small departmental organizations scattered across different colleges. Each of which has its own finances, business processes, and strategies that are sometimes at odds. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs.
What should a Solution Architect recommend to meet their needs?
- A. Marketing Cloud with multiple business units, Marketing Cloud Connect, and multiple existing Salesforce orgs
- B. Marketing Cloud with Enterprise Communication Strategy and a single Salesforce org with Connected Campus for consolidating existing departmental orgs
- C. Marketing Cloud with Enterprise Communication Strategy, Marketing Cloud Connect, and multiple existing Salesforce orgs
- D. Marketing Cloud with multiple business units and a single Salesforce org with Divisions for consolidating existing departmental orgs
Correct Answer: B 🗳️
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