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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. How do you measure the value of a Social Business implementation for a customer?

A) By measuring key outcome-based goals that track return on investment for key strategies
B) By the size of the purchase order they sign
C) By how many "likes" they get on their Facebook page
D) By how satisfied the employees are

2. What can you tell your customer about what is happening in the marketplace?

A) The world is becoming more instrumented, interconnected, and intelligent.
B) The world is becoming simpler and focused.
C) The pace of adoption of new technologies is slowing down.
D) The world is becoming less instrumented and interconnected.

3. What is one of the goals when first meeting with customers?

A) Provoke your customer to thought and action as to how Social Business is changing how we work.
B) Deliver high-pressure sales tactics to close the deal
C) Ask them which products they are going to buy today
D) Determine how much budget they have

4. What is Web 2.0 all about?

A) Web 2.0 is about connecting computers and making technology more efficient for computers.
B) Web 2.0 is about connecting people and making technology efficient for people.
C) Web 2.0 is no longer relevant and should not be discussed.
D) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.

5. What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A) Social Media plug-in
B) Status Updates plug-in
C) Notes Integrator plug-in
D) Media-Share plug-in

Solutions: