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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?

A) Have the GDC directly manage the Field Operations using the Work Force Management Tools.
B) Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.
C) Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.
D) Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.

2. Which two Network Operations processes play key roles in supporting Network Optimization?

A) Performance Management & Configuration Management.
B) Configuration Management & Technical Support.
C) Performance Management & Fault Management.
D) Configuration Management & Fault Management.

3. In an outsourcing deal what activity is the assessment and verification of all customer information relevant for NSN to build its technical and commercial solution for a deal prior to contract signing?

A) Contract Negotiation.
B) Discovery Period.
C) Joint Evaluation.
D) Due Diligence.

4. In a Transformation deal the Field Operations costs are targeted to be reduced by 10% without impacting the SL
Which statement MOST accurately describes the correct course of action?

A) Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency.
B) Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers.
C) Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can.
D) Change the vehicles for lower cost models being careful not to upset employment contracts.

5. What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?

A) MxPDM.
B) NELLE.
C) SAP P20.
D) Cost Baseline.

Solutions: