MB-230 Structure

• The cost of such an exam is $165 based on the country, where the exam is proctored.
• The number of questions ranges from 40 to 60.
• It is delivered in English.
• The format of the questions can be multiple-choice, drag and drop, build lists, active screen, etc.
• Candidates can take 180 minutes to complete the final exam.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

Introduction to MB-230: Microsoft Dynamics 365 Customer Service Exam

Microsoft MB-230 Exam is a certification exam that is conducted by Microsoft to validates candidate knowledge and skills of Managing cases and knowledge base .

Candidate are in charge of designing and implementing service management visualizations and reports provided by and in collaboration with the Solution Architect. This exam checks competency level on topics such as implementation and upgradation Power platform components,managing entitlements and SLA's . After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Dynamics 365 Customer Service to their clients and employers.

MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Professional salary

The average salary of a MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Expert in

• England - 70,632 POUND
• United State - 90,247 USD
• India - 15,00,327 INR
• Europe - 80,347 EURO

The Microsoft MB-230 validation is an associate-level exam, which aims at equipping the candidates with the knowledge and skills required to implement omnichannel solutions for the purposes of reliability, quality, efficiency, service, and customer satisfaction. It is an ideal exam for candidates who have a passion for the implementation and design of service management reports and visualizations.

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