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IBM Tivoli Automation Sales Mastery Test v4 Sample Questions:

1. What are some typical KPIs (Key Performance Indicators) that a business might want to track in a Business Service Management application?

A) Transaction time/Mean Time to Repair/Return of Assets
B) Both A & C
C) Annual Billable utilization/Profit per project/Average lengths of assignments
D) Some commonly used KPIs include: Are orders being processed, User Transaction Rate, How many Service Desk Tickets are currently open, What is my shipping backlog, How much revenue are my ATM's generating, What is the wait queue on my call center help desk?

2. What is ISDM?

A) A software only solution.
B) A hardware solution.
C) Part of TSAM.
D) None of the above.

3. What is/are the key benefit(s) of the Tivoli Enterprise Portal?

A) A, B & C
B) Consolidated view and contextual information to reduce the mean time of recovery and root cause analysis.
C) Integration with the data warehouse.
D) Centralized visualization of real time data.
E) Scalability with all of the monitoring products.

Solutions: