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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
B) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
C) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
D) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.

2. What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)

A) Classification Items Relationships
B) Classification Items Hierarchy
C) Configuration Items Types
D) Asset types
E) Configuration Items

3. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Use the Problem Management module in the IBM SmartCloud Control Desk
B) Modify the profile information access which the problem manager can change on their own
C) Use the Security module in IBM SmartCloud Control Desk
D) Alter the security properties in the LDAP system using an LDIF update

4. Which statement describes functional components provided by IBM SmartCloud Control Desk?

A) It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.
B) It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.
C) It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
D) It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.

5. What is the purpose of a stakeholder analysis?

A) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
B) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
C) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
D) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects

Solutions: