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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

A) HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
B) HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
C) HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
D) OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices

2. Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A) Only non-hybrid employees can receive end user alerts directly on their device.
B) When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
C) End users cannot snooze the alerts.
D) HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
E) If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.

3. What are the benefits that Premium+ Support provides to customers? (Select three.)

A) 24x7 remote support in all countries where HP provides coverage
B) Availability for purchase throughout the entire product lifecycle
C) Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
D) Automated ticketing streamlines & expedites repairs with high-quality support
E) Ability to monitor the entire customer fleet of HP and non-HP devices

Solutions: