Exam Name: Cisco Customer Success Manager
Certification Provider: Cisco
Corresponding Certification: Digital Transformation Specialist
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What is the duration, language, and format of Cisco 820-605: Cisco Customer Success Manager Exam
- Language - English
- Format: Multiple choices, multiple answers
- Number of Questions: 45 - 55
- Passing Score 80%
- Length of Examination: 90 minutes
Cisco 820-605 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Success Industry Knowledge | 15% | - Customer Success trends and market dynamics - Value realization and business outcomes - Customer lifecycle management |
| Barrier Management | 25% | - Overcoming resistance and technical hurdles - Identifying adoption barriers - Developing barrier removal strategies |
| Success Plan Creation | 25% | - Stakeholder engagement and alignment - Customer journey mapping - Success planning and goal setting |
| Customer Success Management | 20% | - Continuous value orchestration - Customer engagement and relationship building - Usage data interpretation and analysis |
| Renewals and Expansion | 15% | - Renewal strategies and processes - Driving customer loyalty and growth - Identifying expansion opportunities |
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