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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

When communicating with a customer by writing a letter you should:

A. Sign the letter yourself.
B. Never sign the letter yourself.
C. Make the letter long and interesting.
D. None of the above.

Question 2

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A. Contrasting services.
B. Comparing.
C. Benchmarking.
D. Standardising.

Question 3

Customers are often sub divided into smaller groups to distinguish purchaser behaviour. This activity is known as:

A. Market segmentation.
B. Sectional marketing.
C. Group segmentation.
D. Group purchasing.

Question 4

When a product or service has not been differentiated in the market place then it is best to use:

A. A differentiated targeting strategy.
B. A quick sales strategy.
C. An undifferentiated targeting strategy.
D. A market segment.

Question 5

The use of the internet for communicating with customers is:

A. All of the above.
B. Inexpensive to use.
C. A 24/7 way of gathering customer information.
D. Quickly communicates with customers.

Solutions: