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  • Total Questions: 532
  • Updated on: Nov 11, 2026
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  • Total Questions: 532
  • Updated on: Nov 11, 2026
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CSA PDF Practice Q&A's

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  • Total Questions: 532
  • Updated on: Nov 11, 2026
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ServiceNow CSA Exam Reference

Reference: https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator

ServiceNow System Administrator Certification Exam

ServiceNow System Administrator Certification Proves Successful the candidate has the essential skills and knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system. Passing this System Administrator Certification exam also sets a set of experiences necessary to continue on ServiceNow certification paths. It is a prerequisite for Of course. The exam consists of approximately (60) questions. For every question from exam, there are several possible answers. The person who takes the tests. answer the options and select the correct answer to the question. After completing and submitting the exam, you will immediately get a positive or negative result. calculated and shown to the candidate.

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ServiceNow CSA Exam Syllabus Topics:

SectionObjectives
Device Upgrade Eligibility Assessment
Configuration Synchronization (Config Sync)- Config sync status verification
  • 1. Identify and resolve config sync errors
    UCS Archive Creation, Management & Restoration
    High Availability Pair State Management- Device trust verification
    • 1. Verify HA device trust status
      - Failover state monitoring and reporting
      • 1. Force to offline procedure execution
        • 2. Force to standby procedure execution
          Log File Utilization for Event & Hardware Troubleshooting- Log message severity and event interpretation
          - Key BIG-IP log file identification
          • 1. LTM, secure, and audit log file usage scenarios
            Management Connectivity & Device Status Identification- Management IP and self-IP port lockdown configuration
            • 1. Identify configured management IP address
              • 2. Interpret port lockdown rules for self-IP
                - System status monitoring via GUI and TMSH
                • 1. Interpret dashboard and network map status
                  • 2. Parse LCD panel warning indicators
                    Authentication & System Service Configuration- System service status interpretation
                    • 1. Analyze netstat port listening status
                      - Local and remote authentication methods
                      • 1. User and group access control management

                        ServiceNow Certified System Administrator Sample Questions:

                        What attributes of a field can a Ul Policy Action change on a form?
                        Choose 3 answers

                        • A. Read 0nly
                        • B. Length
                        • C. Mandatory
                        • D. Format
                        • E. Visible/Hidden
                        Reveal Solution  Discussion  0

                        Correct Answer: A,C,E  🗳️

                        Which admin role is required to make changesto High Security Settings?

                        • A. security _admin
                        • B. sn_ad_admin
                        • C. high_sec_admin
                        • D. admin
                        Reveal Solution  Discussion  0

                        Correct Answer: A  🗳️

                        Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

                        What do you activate when you want to add applications or functionality within your development instance?

                        • A. Patch
                        • B. Updated Pack
                        • C. App Updated Set
                        • D. Plugin
                        • E. App Package
                        Reveal Solution  Discussion  0

                        Correct Answer: D  🗳️

                        Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

                        On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

                        • A. Favorites
                        • B. Application Navigator
                        • C. Self Service Module
                        • D. Service Desk Homepage
                        Reveal Solution  Discussion  0

                        Correct Answer: B  🗳️

                        Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

                        Which element allows administrators to add information to a form outside of existing fields on the record?

                        • A. By modifying the layout to two columns
                        • B. By adding formatters to a form
                        • C. By dragging fields from the form elements panel
                        • D. By duplicating a form view
                        Reveal Solution  Discussion  0

                        Correct Answer: B  🗳️

                        Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

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