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Cisco 100-140 Exam Syllabus Topics:
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Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html
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Cisco Certified Support Technician (CCST) IT Support Sample Questions:
A customer complains that the performance of their PC is severely impacted when several applications are open at the same time. You suspect that a memory upgrade might fix the problem.
Which two things should you ask the user to do to provide you with the information you need to determine whether a memory upgrade is necessary? (Choose two.)
- A. Open Device Manager to check for memory errors.
- B. Open Task Manager and report the percent utilization of the processor and system memory.
- C. Open the applications that they frequently use at the same time.
- D. Open System Information and report how many motherboard memory slots are in use.
Correct Answer: B,C 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
A user has low storage on an iPhone.
You need to tell the user how to increase available storage.
For each action, select Yes if it helps the user increase available storage, or No if it does not.
Note: You will receive partial credit for each correct selection.
Correct Answer:
A user reports the following:
I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can ' t open the app.
You need to tell the user where to go to grant the necessary permissions to the application.
Which feature should they use?
- A. Privacy and Security
- B. Users & Groups > Add Group
- C. Passwords > Security Permissions!
- D. Desktop & Dock
Correct Answer: A 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
There are several ethical considerations involved when choosing to use artificial intelligence (AI).
What does the term transparency refer to in relation to those ethical considerations?
- A. Informing a customer when AI is being used to make a decision that could affect them.
- B. Using privacy controls to ensure that personal data usage is allowed.
- C. Implementing controls to ensure that AI solutions work as intended to help prevent inappropriate use.
- D. Ensuring AI is applied across a wide spectrum of diversity.
Correct Answer: A 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
Match each Windows tool from the list on the left to its appropriate usage scenario on the right.
Note: You will receive partial credit for each correct selection.
Correct Answer:
Viewing page 1 out of 13 pages.
Viewing questions 1-5 out of 61 questions.
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