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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.
Which two statements are true? (Choose two)

A) Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP
6.0 servers.
B) Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0servers.
C) Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.
D) 64 bit operating systems are approved for hosting AAEP servers.
E) Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.

2. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
B) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
C) Verify that the Media Processing Platform (MPP) is operational
D) Verify that the WebLM license is not expired arid verify if you have configured the required number
E) Verify that the Short Message Service (SMS) server is not down.

3. Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

A) Web Services
B) Administration
C) ICR Administrator
D) Maintenance
E) Operations

4. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A) Call completed in SSA
B) Call routed
C) Call transferred
D) Call completed
E) Call failed

5. When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

A) an auxiliary EPM server
B) a Media Processing Platform (MPP) server
C) the primary EPM server
D) the remote application server

Solutions: