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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which server role must be defined for a functioning Quality Monitoring server?

A) Quality Monitoring Server
B) Reporting Server
C) Reporting ETL Server
D) BDR Server

2. The license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?

A) License Generation key; generation Setup > Recorder
B) Avaya CR License Code; Recorder Status > Ports
C) Avaya CR License Code; System > License
D) License Generation key; System > License

3. A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording server, and they are unable to capture Real-time Transport protocol (RTP) packets.
What are three possible reasons they are encountering this problem? (Choose three)

A) There is no network path between the Avaya Aura@ Communication Manager Media resources and the NIC on the Avaya Contact Recording server to use for RTP.
B) The wrong NIC has been selected to use for RTP.
C) Both NICs belong to the same subnet, and are on a different subnet than CLAN/H323, and AES IP address defined.
D) There is no network path between both NICs and the recorded IP phones.

4. After integrating Enterprise Reporting with Quality Monitoring, a technician observes that the Avaya Quality Monitoring Extract Task fails to run.
Which two factors cloud causes this failure? (Choose two)

A) An incorrectly configured site name in the ETL task
B) The eRecorder not being set as master node
C) An incorrectly configured extract server port
D) The ACR server not being defined in the server roles

5. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Reboot the server
B) Make sure that the user is added under selected agents
C) Verify the Event rule is saved
D) Make sure the rule is set to active
E) Verify the Randomizer rule is saved

Solutions: