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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Desktop Trigger
B) Workforce Management
C) Quality Management Edition
D) Recorder Edition
E) Standard Edition

2. What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?

A) IPOSS remote diagnostics use Avaya SAL or SSL/VPN secure connections.
B) IPOSS includes 24x7 support.
C) IPOSS is required with every IP Office solution.
D) IPOSS can be sold under wholesale and co-delivery models.
E) IPOSS is sold only through authorized Avaya partners.

3. On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)

A) Nortel 1100-series endpoints
B) Avaya K165/175 endpoints
C) Android smartphones
D) Avaya K155 endpoints
E) TI-89 Titanium devices

4. Which of the following Avaya IP Office TM editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and high availability/resiliency? (Select two.)

A) Preferred Edition
B) Basic Edition
C) Essential Edition
D) Server Edition
E) Select Edition

Solutions: