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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is in After Call Work (ACW).
B) The CCR Agent is not logged into the telephone.
C) The CCR Agent is checked on the user's telephony tab.
D) The CCR Agent is not a CCR administrator.
E) All of the CCR licenses are being used.

2. An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A) time
B) time server
C) net time
D) get time

3. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?

A) Condition Action
B) Database Action
C) Configuration Action
D) Miscellaneous Action

4. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)

A) if older IP Office applications are to be supported
B) if all licenses will need to be renewed
C) if telephones need to be upgraded thereby increasing downtime
D) if hardware is compatible with the new version of IP Office
E) if telephones and system features have changed between loads

5. Which IP office application can be installed on the same server as CCR?

A) IP Office Voicemail Pro up to 16 voicemail ports
B) IP Office Administration Suite
C) IP Office Voicemail Pro up to 20 voicemail ports
D) one-X Portal

Solutions: