Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Administration | - Administrative Management
|
| Topic 2: SME Communications Solution Architecture | - Platform Overview
|
| Topic 3: Maintenance and Troubleshooting | - System Support
|
| Topic 4: Installation and Configuration | - System Deployment
|
| Topic 5: Applications and Services | - Communication Services
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)
- A. User must be a member of a hunt group.
- B. Forced Login Code must be entered on the user's Supervisor tab.
- C. CCR Agent must be checked on the user's Supervisor tab.
- D. Force Account Code must be checked on the user's Supervisor tab.
- E. A valid CCR Agent license must be installed in the IP Office configuration.
Correct Answer: B,C,E 🗳️
Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)
- A. ACD routes are not compromised.
- B. Trunk ports are not over-subscribed.
- C. VCM resources are not over-subscribed.
- D. VMPro ports are not over-subscribed.
- E. Calls are not tromboned.
Correct Answer: B,C,D 🗳️
Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)
- A. IPOCCR Physical Wallboard Service
- B. IPOCCR Management Service
- C. IPOCCR Real Time Calculation Service
- D. IPOCCR Database component
- E. IPOCCR Data Analyzer Service
Correct Answer: B,C,E 🗳️
Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)
- A. IP Office System Monitor
- B. VoiceMail Pro Client
- C. IP Office Manager
- D. Avaya phones
- E. System Status Application (SSA)
Correct Answer: C,D,E 🗳️
An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
- A. time
- B. time server
- C. net time
- D. get time
Correct Answer: C 🗳️
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